Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase. All inquiries are sent to info@nomberry.com We will NOT accept order cancellation request if the orders have been shipped.

If the item is damaged or by any means defective by our doing we will gladly replace it.

1. Get in touch with our customer service representative by sending us a ticket in your account. Indicate which item(s) you would like to return and the reason for your return.
2. Place the item(s) in the original packing and seal the parcel securely.
3. Drop off you package at the local post office.
4. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.

Return Conditions

1. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

2. Sale Items cannot be returned.
3. We do not accept returned items that were sent back by you directly without checking with us first.
5. Buyer is responsible for return shipping cost.
6. Sale items cannot be exchanged.
7. If you need to return the product, the shipping fee forth would be subtracted no matter whether it’s free shipping fee or not when ordering. Since it’s already paid to the courier when shipping. Your understanding is highly appreciated.Return Address

If you wish to return the items to the nearest return address, please contact our customer service in advance, we will get back to you within 24 hours.

Service Email: info@nombery.com

Please Pay Attention To:
  • If you do really want to return the item back to us, please directly contact us first, and then we will offer you the address of our return center .We will not be responsible for your missing parcel if you send it back without contacting with us in advance.
  • The returned item should be in brand new condition, we do not accept a returned item that’s worn, damaged, washed or altered in any way, or we have the right to refuse your returning request.
  • Once we receive your returned package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions, please do not worry about it.